FAQs-Jinan Dowell Laser Equipment Co.,ltd.
 
+86(531)85709555

info@dwlaser.com

About payment!

Remark:
 
Sender’s Bank Charges to be paid by Sender and Recipient’s Bank Chargers to be paid by Recipient.
 
NO.1---100% T/T in advance according to the Proforma Invoice can save 3-5 days time for buyers.
 
NO.2 ---The Advance, 30% T/T, As Deposit,The Balance, 70% T/T, Before Shipping.

About shipment!

How soon can you send the machine after I placing the order?

1. The machines with the sizes below 900*600mm are ready in the stock and can be sent out in 5 working days.


2. The machines with the size bigger than 900*600mm can be sent out in 10 working days.

Can you arrange the shipment for me?

Yes.We can arrange the shipment for our clients accordinly by sea and air.

How do I know that I have all the goods I ordered before the shipment?

We will make pictures for every part of the goods in order.and the pictures will be sent to our clients for confirmation before the shipment.

Operation & Maintane!

I wonder if Laser Engraving Machine Panel and instruction are in english?

Yes, the control panel and our user manual both are in English. You can contact us by MSN,SHKPE,QQ,YAHOO,TRANDMANAGER,EMAIL in any time.

HOW TO INSTALL MACHINE

How many working hours can we make with one laser

How many working hours can we make with one laser tube?

The life time of laser tube:
l Normal laser tube warranty is 3 months, working time is about 1500-3000 working hours. 
l RECI brand laser tube warranty is 9 months, working time is about 8000-10000 working hours.
Other laser tube according the manual.

Which parts of the machine are also expendable?

Which parts of the machine are also expendable?

The wearing parts of machine are laser tube, lens and reflectors.

Replacing the laser tube?

Is it difficult being a highly qualified and needed adjustment after replacing the laser tube?

It is not difficult to replace the laser tube and our user manual will show you how to replace the laser tube and adjust the path of ray.

Are there a lot of accessories needed?

If we are using a laser engraver, are there a lot of accessories needed?

Our machine is ready to use and we don‘t need other parts.

How can I get Machine's spare parts?

There are two methods. You can order the spare parts together with the machine, this is the safest way to transport the laser tube. The other way is you can inform us when you need to replace the consumables, we will send them to you within 48 working hours.

About samples!

Can you send some sample of Rubber sheet, Acrylic and glass?

Yes,  We can offer the samples to clients for free. But the customers should pay for the freight from our company to your door.
Copyright © by Jinan Dowell Laser Equipment Co.,ltd.(2009-2012).All Right Reserved.
TEL: 0086-531-85709555